Cancellation & refund policy
Separate rules apply to stay bookings and advance food orders.
Stay bookings — 48-hour rule
If a guest cancels more than 48 hours before the scheduled check-in time, the full advance amount paid is refundable.
If cancellation occurs at or within 48 hours of scheduled check-in, the advance is non-refundable, except where a refund is required by law or approved for a verified service failure.
The exact cancellation deadline is stored with the booking and printed on the Booking Slip and Cancellation Slip. Stay promoter/introducer commission is released only after an eligible stay is completed.
Advance food orders — 6-hour rule
If a customer cancels more than 6 hours before the scheduled food arrival/service time, the amount paid is fully refundable.
If cancellation occurs at or within 6 hours, the advance food payment is non-refundable.
Food promoter reward is released only after the food order is marked completed. Cancelled, rejected and no-show orders do not earn the customer promoter reward.
Documents
Stay bookings support Booking Slip, Cancellation Slip and Final Stay Bill / Payment Summary PDFs. Advance food bookings support Food Booking Slip, Food Cancellation Slip and Final Food Bill / Payment Summary PDFs. Transaction snapshots are preserved so later listing/profile edits do not rewrite an older document.